At Gmartsindia, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund and return policy below.

1. Return Eligibility

You may request a return if:

• The product is damaged, defective, or incorrect
• The item received is different from what was ordered
• The return request is raised within 7 days of delivery

To be eligible for a return, the item must be:

• Unused and unwashed
• In original condition
• With original tags, packaging, and accessories intact

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

• Innerwear / Undergarments
• Used or washed clothing
• Products without original tags
• Items damaged due to customer misuse
• Clearance / Sale items (if applicable)

3. Return Process

To request a return:

1. Contact our customer support team
2. Share:
   • Order Number
   • Product images
   • Reason for return

Once approved, return instructions will be shared.

4. Refund Process

Refunds will be processed only after the returned product is received and inspected.

Approved refunds will be issued to the original payment method within 5–10 business days.

If you placed a Cash on Delivery order, refund may be processed via:

• Bank Transfer
• UPI
• Store Credit

5. Exchange Policy

We offer exchanges for:

• Wrong size
• Damaged product
• Wrong item delivered

Exchange requests must be raised within 7 days of delivery and are subject to stock availability.

6. Cancellation Policy

Orders can be cancelled only before they are shipped.

Once shipped, cancellation is not possible.

7. Shipping Charges

• If the return is due to our mistake (wrong/damaged item), return shipping charges will be covered by us.
• If the return is for personal reasons (size preference, change of mind), shipping charges may be deducted.

8. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account
• Contact your payment provider
• Wait for standard processing time

If still unresolved, contact us.

9. Contact Us

For return/refund assistance:

Gmartsindia
📧 Email: [support@gmartsindia.com]
📞 Phone: [+91 75025 81784]
📍 Address: [2/418, West Street,
Near Kanakkampalayam Mini Clinic,
Kanakkampalayam, Tiruppur,
Tamil Nadu – 641666, India]